Inspection is required.
Every tool sent to WeBuyTools.com is inspected after arrival. A carrier delivery confirmation means the package has reached us, but it does not automatically mean that the order has been approved for payment.
Our team must first receive the package, match it to the correct order, open it safely and verify the tools included.
We verify the order details.
During inspection, we may verify the model number, serial number, quantity, condition, functionality, authenticity, included accessories and whether the shipment matches the information submitted online.
A revised offer may be provided.
If a tool differs materially from the submitted order, WeBuyTools.com may contact the seller with a revised offer before payment is issued.
A revised offer may be necessary when the model, quantity, condition, functionality, authenticity, included items or other important details differ from what was originally submitted.
Payment is not finalized until the inspection has been completed and the order has been approved.
Return shipping is paid by the seller.
If, after inspection, WeBuyTools.com determines that a revised offer is necessary and the seller chooses not to accept that revised offer, the seller may request that the item or items be returned.
WeBuyTools.com does not provide a free return label when a shipment is being returned because the seller declined a revised quote. Return shipping charges must be paid before the item or items are returned.
If return shipping is not arranged or paid within a reasonable period after notification, WeBuyTools.com reserves the right to apply reasonable storage fees where permitted by law, dispose of the item or items where permitted by law, or take other action consistent with this policy and applicable law.
Marketplace purchases may follow separate terms.
Products purchased through a WeBuyTools marketplace or buyer-facing checkout may be governed by separate buyer return, refund and warranty terms shown during checkout or on the applicable marketplace policy page.
We will help review shipping issues.
If a shipment arrives damaged, we may request photographs of the package, packing materials and tools, along with the carrier drop-off receipt or other documentation needed to review a possible carrier claim.
Carrier claims remain subject to the carrier's rules, coverage limits, documentation requirements and final determination.
Fraudulent or prohibited items are not eligible.
Orders containing incorrect, substituted, counterfeit, stolen, prohibited or fraudulently represented items may be cancelled, held, reported or otherwise handled in accordance with applicable law.
WeBuyTools.com may refuse payment for items that cannot legally or safely be purchased, processed or returned.
Payment follows inspection approval.
Approved payments are processed after inspection is complete and the order has been finalized. Processing time may depend on the selected payment method and the information needed to complete the payout.
We are here to make the process easy.
Contact our team before shipping or include your order number if your package is already on the way.